2024/12/15 Think of how many people who have to deal with the public in a customer service capacity finish work each day and struggle to put behind them that angry or obnoxious customer. Such people learn to not take comments or reactions to heart but they also recognize and appreciate someone whos courteous and appreciative of their efforts. You can get someone on your side by being cool, calm and collected where you might normally have chosen to be otherwise! Give it a try.