2023/01/21 For certain key information to come your way, youre likely to have to do some gentle probing. Come across as too intrusive or heavy-handed and you risk boosting someones already high defensiveness levels. This means youre going to have to choose your words carefully and be seen as being instrumental in offering a solution of some kind. You have someone elses best interests at heart. Make that the focal point in your strategy to be enlightened.