2024/11/23 Some people, through their ability to be stubborn, inflexible and insensitive, are capable of bringing an experienced hostage negotiator to their knees in tears. Trying to make progress with someone determined to be all of the above might feel like an exercise in futility at times but we know a chink in their armor can be found if we ensure patience, compassion and sensitivity are integral to our approach. Use all three now to gently win an argument or gain someones trust.