2025/07/21 Anyone who has ever written a complaint letter that achieved the desired result knows its essential to state what it is you want or want to see happen. Its rarely effective to simply complain and leave the ball entirely in someone elses court to respond in the way you want them to. Thats something to bear in mind this week. To encourage a desired response from someone, youll need to remove any ambiguity or uncertainty surrounding what it is youre asking for.